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Troubleshooting
Most issues can be isolated by checking the input type, file size, account access and whether the original source contains readable content or preserved metadata.
Document issues
| Symptom | What to check |
|---|---|
| PDF returns little or no text | Confirm it contains a text layer or export a clearer scan for OCR |
| DOC file is rejected | Convert the old binary .doc file to .docx |
| Reading order is mixed | Use the source DOCX or a simpler PDF export |
| Upload does not start | Check the 20 MB limit and Plus-or-higher account access |
Image issues
- Use JPG, JPEG, PNG or WebP and keep the file under 15 MB.
- Export unusual color profiles or partially downloaded files again.
- Keep the tab open while an asynchronous job is being polled.
- If provenance is missing, try the original file instead of a screenshot or social-media copy.
Results and sign-in
- Add more context when a text result reports limited evidence.
- Reload once after a local development hot update if a provider-context error appears.
- Use the same origin that started authentication so the WorkOS return path can complete.
- Open Account → Subscription when a signed-in feature needs a higher plan.
For a persistent service issue, include the tool, time, browser, file type and report or job identifier in the support request. Do not email sensitive source content unless it is necessary for the investigation.